Jo Ella Coles

Customer Relationship Manager

As the primary liaison between the Information Technology Division (ITD) and several units at the University of Michigan, I focus on helping these units meet their information technology needs. Customer relationship management is a function within the ITD Academic Research and Partnerships group.

My current customers are:

School of Information
School of Public Policy
University Library
Providing Susan P. Harris backup support for:
School of Business Administration
Law School
Providing Karen Dickinson with backup support for Academic Affairs
Providing Ann Doyle with backup support for the University Musical Society

As part of the Deans' Partnership Program, I negotiate and manage ITD partnerships in my units, with goals that include promoting development of instructional technology applications, improving administrative processes, and helping units make optimal use of the U-M Computing Environment (UMCE).

Query X.500 for my phone number and address.

If you have any questions or comments, please contact me via e-mail.

Content verified: 9 October 1996

Customer Relationships | Academic, Research, & Administrative Partnerships

Information Technology Division | The University of Michigan