CHAPTER 1
|
Problem Solving Strategies-Why Bother?
| 1.1 What's the Real Problem? |
| 1.2 Right Problem/Wrong Solution |
| Summary |
| References |
| Further Reading |
| Exercises |
|
CHAPTER 2
|
Getting Started
| 2.1 Getting in the Right Frame of Mind |
| 2.2 Taking Risks |
| 2.3 Looking for Paradigm Shifts |
| 2.4 Having a Vision |
| 2.5 Using a Heuristic |
| 2.6 Fostering Creativity |
| 2.7 Interacting Creatively |
| 2.8 Working Together in Teams |
| Closure |
| Summary |
| References |
| Further Reading |
| Exercises |
|
CHAPTER 3
|
Problem Definition
| 3.1 The First Four Steps |
|
Defining The Real Problem
|
| 3.2A Finding Out Where the Problem Came From |
| 3.2B Exploring the Problem |
| 3.2C Using the Present State/Desired State Technique |
| 3.2D The Duncker Diagram |
| 3.2E Using the Statement-Restatement Technique |
| 3.2F Evaluating the Problem Definition |
|
| 3.3 The next Four Steps |
| Summary |
| References |
| Further Reading |
| Exercises |
|
CHAPTER 4
|
Generating Solutions
| 4.1 Recognizing Mental Blocks |
| 4.2 Blockbusting |
| 4.3 Brainstorming |
| 4.3A Osborn's Checklist |
| 4.3B Random Stimulation |
| 4.3C Other People's Views |
| 4.3D Futuring |
|
| 4.4 Organizing Brainstorming Ideas: |
| The Fishbone Diagram |
| 4.5 Brainwriting |
| 4.6 Analogy and Cross-Fertilization |
| 4.7 Incubating Ideas |
| Closure |
| Summary |
| References |
| Further Reading |
| Exercises |
|
CHAPTER 5
|
Deciding the Course of Action
| 5.1 Situation Analysis |
| 5.1A Evaluation Criteria |
| 5.1B The Pareto Analysis and Diagram |
|
| 5.2 K.T. Problem Analysis and Troubleshooting |
| 5.3 Decision Analysis |
| 5.3A Cautions |
| 5.3B Missing Information |
| 5.3C Is the Decision Ethical? |
|
| 5.4 Potential Problem Analysis |
| Summary |
| References |
| Further Reading |
| Exercises |
|
CHAPTER 6
|
Implementing the Solution
| 6.1 Approval |
| 6.2 Planning |
| 6.2A Allocation of Time and Resources |
| 6.2B Coordination and Deployment |
| 6.2C Critical Path |
| 6.2D Necessary Resources |
|
| 6.3 Carry Through |
| 6.4 Follow Up |
| 6.5 Problem Statements that Change with Time |
| 6.6 Experimental Projects |
| 6.6A Do You Really Need the Experiments? |
| 6.6B Define the Objectives of the Experiment |
| 6.6C Choose the Responses You Want to Measure |
| 6.6D Identify the Important Variables |
| 6.6E Design the Experiments |
| 6.6F Performing the Experiment |
| 6.6G Analyze the Results |
| 6.6H Report |
|
| Types of Errors |
| The Minimum Number of Experiments |
| Closure |
| Summary |
| References |
| Further Reading |
| Exercises |
|
CHAPTER 7
|
Evaluation
| 7.1 General Guidelines |
| 7.2 Ethical Considerations |
| 7.3 Safety Considerations |
| Summary |
| References |
| Further Reading |
| Excercises |
|
CHAPTER 8
|
Putting it All Together
| 8.1 Case Study: Meet Me at the Mall |
| 8.2 Case Study: The Silver Bullet |
| Closure |
|
