Administrative Notes: Newsletter of the FDLP

Contact Center Replaces Previous Customer Service Sites

Information Dissemination’s new Customer Contact Center is part of GPO’s ongoing efforts to provide users with the highest quality service. The Center personnel respond to all of your phone calls to GPO about depository or other matters. When appropriate, the calls are transferred to subject specialists. The Center personnel also manage the customer support service at <http://www.gpoaccess.gov/help> that many of you are already familiar with. The service was launched on October 1, 2003, replacing askLPS@gpo.gov and gpoaccess@gpo.gov. This service includes a knowledge base that has been populated with answers to frequently asked questions related to the following services: GPO Access, the U.S. Government Online Bookstore, and the Federal Depository Library Program. Users can search or browse the knowledge base as a whole or by category/subcategory. Questions that cannot be answered by the knowledge base can be sent to GPO using the “Ask a Question” tab, and questions will be routed to the appropriate subject specialists within GPO.

For all of your questions or comments about depository matters, please see <http://www.gpoaccess.gov/help/index.html> or contact the GPO Customer Contact Center at (Toll-free) 866-512-1800, (Washington Metropolitan Area) at 202-512-1800, Monday through Friday, 7:00 am - 9:00 pm, EST.