UM / ITD Total Quality

Welcome to the Information Technology Division's (ITD) Hyper-Tour of Total Quality tools and principles. We hope this information will help you understand how we are applying them to benefit faculty, students and staff at the University of Michigan, and to get started on bringing Total Quality to your workplace.

Our program began in January, 1991 and has since become part of the University-wide quality effort, called M-Quality, which was formally adoped in the Spring of 1992. The Quality Triangle below illustrates how the pieces needed for Total Quality depend on each other.