Strategic Performance Outcomes

• Overall productivity (TQM metrics)

  • Small increase of 0.5 to 2.0 percent
  • No productivity “dip”

• Reduced operating costs

  • 18% decrease in electricity costs
  • 65% decrease in water/sewage costs

• Turnover

  • 18 workers who left for higher pay returned

• Marketing

  • Selling the sustainable work process as well as product

• Public image

  • Children’s perceptions of manufacturing work

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