Friday, June 16, 2006

Rules, Routines and Respect

The Red Cross teaches workers that clients, who are in an unfamiliar, uncertain and constantly changing situation, need Rules, Routines and Respect. What they don't mention is that we ourselves (who are also in an uncertain and constantly changing situation) need Rules, Routines and Respect. This is perhaps especially true for upper management, who must not only create and enforce the rules and routines of others, but also of their own.


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