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Law School Faculty Services  /  Phone Page FAQ

Phone Page FAQ

• Who may use the Phone Page Service?

• How long does it take to receive a requested item?

• Can I request material on a rush basis?

• How will I know that the Phone Page has received and is working on my requests?

• If I send a long list of items, how long does it take for the Phone Page to send them all?

• Can the Phone Page make copies of material for my course pack or do other kinds of customized photocopying?

• What if the book or article I need isn't available on campus?

• How do I return books?

• If the Phone Page sends me books from other libraries on campus, will renewal, overdue or recall notices be sent to me, or to the Phone Page?

• Can my research assistant use the Phone Page?

• How can my research assistant get material?

• Who may use the Phone Page Service?  All regular, clinical and visiting faculty and Law School deans and administrators may use the Phone Page Service for Law School work.  Law School secretaries may also make requests and receive materials on behalf of professors

• How long does it take to receive a requested item?  Usually one to three business days, but response time may vary depending on the availability of the item requested and on how busy the service is.

• Can I request material on a rush basis?  Yes, the Phone Page accepts rush requests and makes every effort to get material to you when you need it.   However, the service may not always be able to meet your rush deadline.  This means that in some cases, you or your secretary may need to retrieve material from the library on your own.  When making a rush request, please indicate the date and time you need the item; the Phone Page will let you know if they cannot meet your accelerated deadline.

• How will I know that the Phone Page has received and is working on my requests?  The Phone Page sends status reports and other notices about your requests.  Some communications require responses from you in order for the request to be completed, so it is important to pay attention to notices from the Phone Page.

• If I send a long list of items, how long does it take for the Phone Page to send them all? For lengthy request lists, the Phone Page sends the material as retrieved, rather than all at one time.  You should allow at least two weeks and sometimes longer for completion of the entire list, since some items may be delayed because they need to be photocopied or borrowed via Interlibrary Loan, or aren�t on the shelf and need to be searched or recalled.

• Can the Phone Page make photocopies of material for my course pack or do other kinds of customized photocopying?  No.  While the Phone Page Service can help locate material needed for course packs, the photocopies provided by the Service are of research quality rather than course pack quality.  For customized copying or copying for course packs, faculty should rely on Law School secretarial services rather than the Phone Page.

• What if the book or article I need isn�t available on campus?  If the book or article you need isn�t owned by any library on campus or available from Lexis, Westlaw or the web, the Phone Page will send you an �Options Report� asking if you want us to obtain the item for you via Interlibrary Loan (ILL).  If you let us know that you do want the item through ILL by responding to the Report, we will obtain the item for you that way.  If the item you need isn�t available through ILL, we will try to provide you information about how to get the item from an alternative source. 

• How do I return books?  All books borrowed from libraries on campus or via Interlibrary Loan may be returned to the Law Library book drops.  Book drops are located on Level 9 of Legal Research, on the 3^rd floor of Hutchins Hall near the Faculty Lounge, and on S-1 of the Law Library.  

• If the Phone Page sends me books from other libraries on campus, will renewal, overdue or recall notices be sent to me, or to the Phone Page?  All notices from other campus libraries are sent directly to faculty, including renewal notices, and notices about recalled or overdue books.  To ensure the continuation of borrowing privilege at other campus libraries, it is important to honor all due dates and recall notices.

• Can my research assistant use the Phone Page?  No.  Research assistants are not permitted to use the Phone Page Service in any way, and they are not permitted to request material on your behalf.

�        How can my research assistant get material?  You can authorize proxy borrowing privileges for your research assistant at the Law Library and other campus libraries, and you can also authorize your research assistant to purchase a copy card on your University of Michigan account.  For information about how to make such arrangements for your research assistant, contact Barb Garavaglia (764-9338; bvaccaro@umich.edu).

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