Fan Profile | Importance | Importance and Satisfaction | Report Card

Rank

Item

A

A-

B+/B

B-/C

1

Seat Location

P

2

Restrooms/Availability

P

3

Restrooms/Cleanliness

P

4

U-M Band

P

5

Restrooms/Location

P

6

Final score of the game

P

7

Conduct of crowd

P

8

Quality of opposing team

P

9

Security

P

10

Courtesy of ushers

P

11

Video scoreboard

P

12

Effectiveness of ushers

P

13

Concessions/Speed of service

P

14

Parking availability

P

15

Ambiance/Lack of advertising

P

16

Public Address announcements

P

17

Concessions/Quality of food

P

18

Concessions/Variety of food

P

19

Tailgating parties

P

20

Cost of parking

P

21

Cost of Merchandise/Souvenirs

P

22

Quality of Merchandise/Souvenirs

P

23

Handicap access

P

A= More than 50% are satisfied, with more than 25% saying very satisfied, and with more people saying very satisfied than somewhat satisfied.

A-= More than 50% are satisfied, with more than 25% saying very satisfied.

B=/B= More than 50% were satisfied.

B-/C= Less than 50% were satisfied.